Frequently Asked Questions

Q1: What is JAM Global Express’s edge?
Q2: Is there an option for the recipient to pay the freight charge?
Q3. What delivery services does JAM Global Express offer?
Q4. How do you open and account?
Q5. How do you book online?
Q6. How does the deposit payment option work?
Q7. How does the return option work?
Q8. What is the booking cut-off for same day pickup?
Q9. What is ‘my JAM tag’ & how does it work?

Q1: What is JAM Global Express’s edge?
A1: We at JAM Global Express..

• Manage all your bookings and shipments online
• Book for SAME DAY PICKUP
• Prepare and Print Waybill online
• Schedule multiple pickups with 1-click
• Late booking cut-off
• Only courier company that allows PROVINCIAL to Manila pickups
• Lower rates, big pouches – 15” x 17”
• FLEXIBLE and INNOVATIVE options – Get Product Payment, Return Option, Scheduled Delivery

Q2: Is there an option for the recipient to pay the freight charge?
A2: A: Yes, there is an 'Bill Consignee' option on the Airway bill. Select that if you want the recipient to pay for the freight charge ('collect').

Q3. What delivery services does JAM Global Express offer?
A3. JAM Global Express offers Intra-Manila, Provincial and International shipments both inbound and outbound.

Q4. How do you open and account?
A4. To open an account, please go to www.jamglobalexpress.com. For assistance, please call our customer         service hotline:

               536.1874
               738.8441
               0917.2069000 (Globe)
               0918.3670000 (SMART)

Q5. How do you book online?
A5. To be able to book online, please login to your account. You have to have an account to book online.

Q6. How does the deposit payment option work?
A6. Please refer to diagram below:

Q7. How does the return option work?
A7. Please refer to diagram below:

Q8. What is the booking cut-off for same day pickup?
A8. Please refer to table below for booking cut-off:

Monday-Saturday	METRO MANILA	PROVINCIAL
"Same Day Pickup, Same Day Deliver"	8am	N/a
"Same Day Pick Up, Next Day Deliver"	Mon-Fri - 2pm Sat - 12pm cut-off

Q9. What is ‘my JAM tag’ & how does it work?
A11. ‘my JAM tag’ is a way to reward and show our appreciation to loyal customers. This is a point system that accumulates your total number of shipments. For every shipment sent, value on your ‘my JAM tag’ will be incremented. Each shipment corresponds to a certain number of points.

SHIPMENT TYPE	POINT(S)
Intra-Manila/Provincial	1
International	3